How can I track my order?
As soon as your order ships, you will receive an email with a tracking link. If you have an account, you can also see the status of your order there.
Can I change or cancel my order?
Contact us as soon as possible. As long as your order has not been shipped yet, we will do our best to help.
Can I send an order as a gift?
Yes. Add a personal message on the product page and we will include it with your order. Enter the address of the person you are surprising at checkout.
How much does shipping cost and how long does it take?
You can find our current shipping costs and delivery times in our shipping policy. The exact cost is shown at checkout.
Do you ship to my country?
Choose your country at checkout to see whether we deliver there and what it costs.
Can I return a product?
Yes, you can. Read our return policy for the conditions and how to send your return.
How do I care for my gemstones?
Most stones like a soft cloth and a dry place. Some stones fade in strong sunlight or do not like water. When in doubt, ask us about your stone.
How do I burn incense safely?
Use a heat-resistant holder, burn incense in a well-ventilated room and never leave it unattended. Keep it away from children, pets and anything that can catch fire.
Which payment methods can I use?
You will see all available payment methods at checkout. Payments are processed securely and we never see your card details.
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Still have a question?
Send us a message and we will gladly help you.